If your Chase Bank statement data doesn’t look right after parsing, here are the most common causes and how to resolve them.
1. Table data isn’t exporting correctly
If your transaction table looks misaligned, has missing columns, or is exporting incorrectly, it usually means the column boundaries need to be adjusted.
To fix this:
Click on the parsing rule for the affected table. You can do this from the Document view or directly from the Parsing Rules list.
Once the table preview appears, click and drag the red column boundaries to match where your table data actually resides.
Click Save & Re-Parse to apply the changes.
For more detailed guidance on working with table layouts, see:
🔗 How can I extract table rows from a document?
2. No data found after upload
If no data is extracted from your Chase Bank statement:
Your file may be a scanned or image-based PDF that doesn’t contain selectable text.
To process scanned documents, you’ll need to sign up for a free Docparser trial, which enables OCR (Optical Character Recognition).
Once OCR is active, re-upload your statement and parsing should complete normally.
3. Data looks incorrect or incomplete
If the parser only extracts part of your statement or fields appear mismatched:
Your document might be from an older Chase Bank statement format.
The current Chase Bank template supports statements from 2020–2025.
If you’re using an older layout, try creating a new parser with a blank template or contact support for help creating custom rules.
Need More Help?
If you continue to experience issues, our support team is happy to assist.
Please include:
A sample of your Chase Bank statement (with personal details removed or redacted).
A brief description of what isn’t parsing correctly.
You can reach us directly through the Help widget inside Docparser or by reaching out to support@docparser.com.